System Instructions

Pilates Center of Rockville

Benefits of the Online System

The online system allows you to manage your schedule and account at your convenience. This is a basic guide for using the system. There are many other features that you will discover as you explore online. You will be able to:

  • Make purchases.
  • Book appointments.
  • Sign-up for classes and workshops.
  • View your schedule.
  • Cancel appointments and classes.
  • View your account details.
  • Receive email confirmations when an appointment or class is scheduled, changed, or canceled.

Create an Online Account

  • Click Book Now on the main menu of the Pilates Center of Rockville website.
  • The online system will open in a new window.
  • Enter your name in the New to our site? section and click Next.
  • If you previously provided us with your information, you will already be in our system. If your name is found, then select This is me! and follow the steps to verify your identity.
  • If your name is not found, then click Create a new account.
  • Follow the steps to create your account.

Make Your Purchase

  • Please note that advance payment is required for all services.
  • Visit our Pricing page and click the Buy button for the item you want to purchase. The online system will open in a new window.
  • Follow the steps to checkout.
  • You will be prompted to login if you are not already logged in.

Schedule Appointments

  • Private appointments can be scheduled online. To schedule Duets and Trios, call us at 301.770.3340.
  • Click the APPOINTMENTS tab.
  • Follow the steps to select your desired appointment, and make either a single or recurring reservation.
  • Combo Card members may book recurring appointments through the end of the year. You must continue to be an active Combo Card member to keep recurring appointments on the schedule.
  • Appointments can only be booked on the hour (i.e. 9:00 am, but not 9:30 am).

Sign Up for Classes

  • Click the CLASSES tab.
  • Click Sign Up Now next to your desired class.
  • Follow the steps to make either a single or recurring reservation.
  • Combo Card members may book recurring reservations through the end of the year. You must continue to be an active Combo Card member to keep recurring reservations on the schedule.
  • Combo Card members should select Register with Combo Card.

View Your Schedule

  • Click the MY INFO tab, and then click My Schedule.

Cancel Classes and Appointments

  • Click the MY INFO tab, and then click My Schedule.
  • Click Cancel next to the appointment or reservation you want to cancel.
  • Click OK to confirm.
  • If “Late Cancel” appears instead of “Cancel“, then you are past the 24-hour early cancellation period, and your Combo Card, Class Card, or Package will be charged for the session.

View or Edit Your Account Information

  • Click the MY INFO tab.
  • You can also view your visit history, purchase history, and account history from this tab.

Auto Emails

You will receive the following automated emails:

  • Appointment Booking Confirmations
  • Appointment Change Notifications
  • Class Reservation Confirmations
  • Cancellation Notifications
  • Card Expiration Notifications

If you have any questions, please contact us at info@pilatescenterofrockville.com or 301.770.3340.