Reservations
Reservations are required for all appointments and classes.
Payments
Payment is required in advance for all services, and all payments are non-refundable. We accept Visa, MasterCard, Discover, American Express, cash and checks. A $35 fee will be assessed for each returned check.
Expiration Dates
Expiration dates for Combo Cards, Class Cards and Packages activate on the date of purchase, and may be found on your sales receipt and in your online account. Expiration dates cannot be extended, so please keep this in mind when arranging your schedule. Any sessions not used by the expiration date will not be refunded. Expiration dates are as follows: $350 Combo Card (6 months), $600 Combo Card (12 months), 5 Class Card (2 months) and 10 Class Card (4 months), Intro to Pilates Package (2 months), Intro Equipment Package (1 month), Intro Mat Package (1 month).
Cancellations
Clients must cancel appointments and classes at least 24 hours in advance. Full payment will be assessed for late cancellations. We reserve the right to cancel any class due to low enrollment. Clients will be notified at least 24 hours in advance.
Protocol
Clients must sign-in at the Front Desk upon arrival. Please remove your shoes and silence your cell phone upon entering the studio. Pets are not allowed. For your safety, clients who arrive more than 10 minutes late to a group class will not be permitted to join the class.
COVID-19 Procedures
The safety and health of our clients and staff are our top priority. Please review our COVID-19 Procedures.
Inclement Weather Policy
If you have any concerns about traveling in forecasted inclement weather, we encourage you to cancel your class or appointment with at least 24 hours notice to avoid being charged. If you later decide that you are comfortable with traveling, please contact us and we will happily reschedule you. You also have the option of switching to a virtual lesson or class, if available.
Please note that we do not follow federal government or public school closings. In the event of inclement weather, any updates regarding studio closures or delayed openings will be:
- Posted on our website
- Recorded on our voicemail
- Updated on our online class schedule
It is each client’s responsibility to check the status of the studio via these channels. If your class or appointment is canceled by the studio, you will receive an email and/or text notification. To ensure you receive these updates, please login to your Mindbody account and confirm that you are opted-in to notifications.